Frequently Asked Questions
Everything you need to know about our natural bee-powered skincare.
Are your ingredients 100% natural?
Yes, we pride ourselves on using pure beeswax, organic botanicals, and ethically sourced honey. Our products are free from synthetic fragrances, parabens, and harsh chemicals.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Is My Bee Balm cruelty-free?
Absolutely. We never test on animals, and we only partner with apiaries that practice sustainable, cruelty-free beekeeping to ensure the health of the hives.
Can I use these products on sensitive skin?
Yes, our balms are formulated with soothing ingredients like vitamin E and calendula, making them ideal for sensitive or irritated skin. We recommend a patch test first.
How should I store my balm?
To maintain the perfect consistency, store your My Bee Balm products in a cool, dry place away from direct sunlight. High heat may cause the natural oils to soften.