Returns & Exchanges
At My Bee Balm, we want you to be completely satisfied with your natural skincare journey. If you are not happy with your purchase, we offer a 30-day return window for all items in their original condition.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring the balm is protected from heat and pressure during transit.
Ship the Product
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing